Service Levels

Last updated: October 7, 2026

This page describes the availability we commit to for CallsKept and what happens if we miss it.

Uptime commitment

We aim for the CallsKept service (call and text handling, AI answering, and the workspace) to be available 99.5% of each calendar month, excluding scheduled maintenance announced at least 24 hours ahead and the exclusions below.

Service credits

If monthly availability falls below 99.5%, you can request a credit of 10% of that month’s subscription fee; below 99.0%, 25%. Email support@callskept.com within 30 days of the end of the month. Credits are applied to your next invoice and are your sole remedy for downtime.

What’s not covered

• Outages or delays at phone carriers, or carrier filtering or approval of text messages.
• Problems with your own phone line, call forwarding, internet connection or equipment.
• Outages of third-party services you choose to connect (for example Google Calendar).
• Suspension for non-payment or breach of the terms, and free trials.

How we monitor

We monitor the service around the clock with automated health checks and are alerted to failures. If something is wrong, contact support@callskept.com.

Support

Email support, Monday–Saturday, 9 AM–6 PM Eastern; we aim to reply within one business day.