01 — TEXT BACK
Every missed caller gets a reply.
Your own text goes out right after a missed call, so the customer knows you’re on it instead of calling your competitor.
ANSWERING SERVICE FOR HVAC
No heat. No AC.
No missed calls.
When the weather turns, everyone calls at once — and the techs are on rooftops and in attics. CallsKept texts back every call you miss. On Pro, an AI receptionist answers, gets the address and what the system is doing, and keeps every callback in one inbox. On Elite, it books tune-ups on your calendar.
FROM $35 / MONTH · KEEP YOUR NUMBER · CANCEL ANYTIME
Northwind Heating & AirSample business · text message
MISSED CALL
Sorry we missed your call. Is your system down right now? Reply with your address and we’ll get you on the schedule.
Furnace won’t kick on
01 / THE PROBLEM
The busiest week of the year
is when you miss the most.
Heat waves and cold snaps bring every call in at once. A customer with no heat isn’t going to wait on hold or leave a voicemail — they’ll keep dialing until someone answers.
CallsKept makes sure every one of those callers hears back from you, even when your whole crew is out on calls.
02 / HOW IT WORKS
What happens when
you can’t pick up.
Each plan adds a step. Start with the text-back and add the AI receptionist or booking whenever you’re ready.
02 — ANSWER
An AI receptionist takes the details.
On Pro, the AI answers from your services, hours and pricing, takes the address and the problem, and can transfer urgent calls to you.
03 — BOOK
Tune-ups book themselves.
On Elite, it schedules visits on your Google Calendar and reminds customers by text and call before the appointment.
03 / WHAT CALLERS ASK
Questions it can
answer for you.
You give CallsKept your hours, services, service area and prices. On Pro and Elite, the AI receptionist answers callers from that. If it doesn’t know something, it takes a message.
- “My furnace won’t turn on — can you come today?”
- “How much is a tune-up?”
- “Do you work on heat pumps?”
- “Do you offer maintenance plans?”
- “Are you open on weekends?”
04 / WHICH PLAN
Pick the backup
you need.
Small HVAC shops often start on Basic for text-back. In peak season, Pro answers the overflow. Elite books maintenance visits on your calendar and sends reminders.
Basic
THE AUTOMATIC FOLLOW-UPA text back for every call you can’t take.
$35/ month
Start with BasicPro
YOUR EXTRA VOICEAn AI receptionist answers, takes messages and transfers calls.
$129/ month
Start with ProElite
YOUR FRONT DESKEverything in Pro, plus booking on your Google Calendar and reminders.
$199/ month
Start with Elite7-DAY FREE TRIAL, THEN YOUR PLAN RENEWS AUTOMATICALLY EVERY MONTH UNTIL YOU CANCEL. CANCEL ONLINE ANYTIME — NO CHARGE IF YOU CANCEL DURING THE TRIAL. COMPARE ALL FEATURES
05 / COMMON QUESTIONS
Before you
sign up.
Can I keep my business number?
Yes. Forward your current line to your CallsKept number and customers keep calling the number they know. Forwarding options depend on your carrier.
Can it handle calls after hours?
Yes. CallsKept runs around the clock. Missed callers get your text any time of day, and on Pro the AI receptionist answers nights and weekends using your business information.
Can it send urgent calls to my techs?
On Pro and Elite, the AI can transfer a call to the phone number you choose.
Does it book appointments?
On Elite, yes — it books visits on your Google Calendar and sends appointment reminders by text and call.
How much does it cost?
Basic is $35/month, Pro is $129/month and Elite is $199/month, each after a 7-day free trial. Cancel online anytime.